01
Figure out where agents fit
If you are sorting through vendor claims, internal pressure, or a stalled
pilot, this is where I start. I look at the workflow, the decisions, and the
handoffs so the first agent pattern is grounded in the business, not the demo.
02
Design agent roles and tool use
Multi-agent flows work when each agent has a clear job, the tool access is
bounded, and the escalation path is obvious. I design the orchestration,
fallback paths, and review steps that keep the system usable once it leaves the lab.
03
Make agent behaviour governable
The difficult part is not making an agent act once. It is making the behaviour
inspectable, the data handling safe, and the approval path clear enough for a
regulated team to live with.